Returned goods


If you are a consumer, according to § 1829 of the Civil Code (Act No. 89/2012 Coll.), You have the right to return the purchased goods without giving a reason, within 14 calendar days from the date of receipt of the goods. You are also entitled to place an order over the Internet with a personal collection at one of our brick-and-mortar stores.

If you are not a consumer, ie you buy goods as part of your business or entrepreneurial activity (which is decided by the number of the ID number on the purchase document), you do not have the right to withdraw, as the law does not provide for this possibility.


You can exercise your right to return the goods in writing by withdrawing from the contract and sending the goods to the address indicated on the invoice.

Please pack the returned goods well so that they are not damaged during transport.

Please restore the goods to their original condition if possible, in order to avoid a possible reduction of the refund by the costs incurred in restoring the goods to their original condition.

We will send the money for the goods to your bank account as soon as possible, no later than 14 days from the withdrawal from the contract, but not before the returned goods are delivered back to our complaints department (or before you prove that the returned goods have already been sent to us) . In this case, the cost of returning the goods is on the buyer''s side.

Below you can download a sample document for the consumer''s withdrawal from the purchase contract, which you fill in with your details and send in advance or together with the goods.


Packaging is not necessary
The packaging is not the subject of the purchase or part of the purchased item. Nevertheless, WWW.ATAKT.COM has the right to reimbursement of the costs actually incurred in connection with the return of the goods. These costs are always assessed individually and as such are then charged to the customer and offset against the amount of returned goods.

You can try the goods
, but they should not show any obvious wear. The goods can be used, but it is necessary to think about the costs that WWW.ATAKT.COM will have with bringing the goods to their original condition and which may be required for payment.

You will avoid charging these fees if you restore the goods to their original condition themselves (cleaning, assembly, correct packaging, etc.). With regard to the variety of goods, each case of withdrawal from the contract is handled individually.

Example: A customer orders and buys a printer, puts it into operation at home, prints a photo and finds that the printer does not meet its requirements. However, he had already used it and started the ink supplied with it. Nothing is lost, the use does not terminate the right to withdraw from the contract, but the consumer should pay for the consumed material.

Adherence to the 14-day deadline
To comply with the deadline, it is decisive when the withdrawal from the contract is sent. . The withdrawal period is thus considered to be maintained if the consumer sends a notice to the trader during the withdrawal that he is withdrawing from the contract.

The period for withdrawal from the contract lasts 14 calendar days, not working days, and begins on the next calendar day after receipt of the goods by the consumer.(eg if the customer takes over the goods on Friday, the withdrawal period is calculated from Saturday inclusive).

You can send a withdrawal from the contract electronically to the email address

As soon as possible after sending this withdrawal, you need to hand over the purchased goods to us. In this case, there is no right to reimbursement of the necessary costs associated with the transport of goods to the seller.


We recommend that you always enclose a document with the returned goods, which confirms that you purchased the goods from us and makes it easier for us to identify the goods and the request.

The best option is to send the consumer''s withdrawal from the purchase contract and the purchase document that you received to your e-mail address or directly with the goods. Below you can download a sample document for the consumer''s withdrawal from the purchase agreement.


In particular, the consumer cannot withdraw from the contract by law:

Exceptions are cases where withdrawal from the contract is explicitly agreed.



MODEL DOCUMENT - Consumer withdrawal from purchase contracts