Contacts

Please read before contacting us Frequently Asked Questions. It is possible that your question has already been answered. If you do not find your answer, write to us using the contact forms. Links to contact forms for each type of inquiry are provided below. We usually need to prepare for most of your questions at least for a while to answer you correctly. Therefore, it is better if you use the contact form before the phone call. We always try to answer your questions as soon as possible, but please be patient if you do not receive an answer immediately. We often respond to dozens of user questions in several languages and countries. If possible, communicate in English, Czech, Polish or Slovak. We have to translate other languages, and sometimes we don't understand exactly what you're asking. Therefore, ask questions simply and clearly. Thank you for your understanding.

Orders

Do you need to ask about your order? Do you want to add important information to your order? Do you need to add more goods to your order? Write to us as soon as possible so that we can make it in time.
Ask for an order
+420 605 458 363
By phone MON-FRI from 9:00 to 16:00 (only Czech, Slovak, Polish, English)

Complaints, exchange

Did you not choose the right size, do you need to exchange the goods for another size? There is a problem with the goods and do you need to complain about them?
Ask for an exchange of goods
Ask for complaints about the goods
+420 605 458 363
By phone MON-FRI from 9:00 to 16:00 (only Czech, Slovak, Polish, English)

Affiliate program, wholesale, marketing

Are you interested in our affiliate program? Do you have a website and want to make money by selling our products? Are you a distributor or manufacturer of goods that could be sold on our online store and would you like to offer it to us? Do you have an interesting offer for us regarding marketing and product promotion? Write to us.
Ask about a parterre program
Ask about business cooperation
Offer marketing, advertising collaboration

E-shop bug reporting, technology

Is there a mistake in the e-shop? Did something not work or the system responded incorrectly? Do you have a tip for us to improve? Write to us and help us improve the functionality of the store.
Report an error
Suggest Idea

Returned goods

Are you not satisfied with the delivered goods? If you are a final consumer, you have the right to return the purchased goods without giving a reason according to § 1829 of the Civil Code (Act No. 89/2012 Coll.), Within 14 calendar days from the date of receipt of the goods. You are also entitled to place an order over the Internet with a personal collection at one of our brick-and-mortar stores.
Conditions for returning goods
Ask for a return

Return address
Pack the goods so that they are not damaged during transport. Send the returned goods to the address below and enclose the invoice and withdrawal from the contract.

Ing. Roman Škorňák - ATAKT
K Nadjezdu 2/997
720 00 Ostrava-Hrabová
Czech Republic


PayPal and reimbursement of return costs
If you paid for the order through PayPal and you have activated the service / Free return /, then PayPal can reimburse you for postage when returning the goods. Information about this service can be found here:
Return money for postage when returning goods

ATTENTION: To use the free return service, you must have this service activated on your PayPal account before ordering. Check PayPal to see if this service is available in your country. If so, activate it. WWW.ATAKT.COM is not entitled to reimbursement of return costs, whether the customer is registered for the service or not.

Operator

Ing. Roman Škorňák - ATAKT
K Nadjezdu 2/997
720 00 Ostrava-Hrabová
Czech Republic

IČ: 65475054
DIČ: CZ7106165550


Bank account - for foreign payments by bank transfer
IBAN: CZ59 2010 0000 0024 0011 4065
BIC/SWIFT: FIOBCZPPXXX
The bank account is held in the name: Ing. Roman Škorňák

Bank account - Czech Republic
Account number: 2400114065 / 2010

Payment information
Never send money until you are prompted to do so by email. Payment instructions: the exact amount including the currency and the variable payment symbol will always be sent to your e-mail separately. We will send you an order for payment when we have 100% confirmed that the goods are ready for you to send. This will prevent unnecessary refunds in the event of an incomplete order, which may arise from the sale of goods in brick-and-mortar stores, incorrectly stated stock availability and other unexpected events. The stocks of branches and the central warehouse are synchronized once a day at night. Thank you for your understanding.

Type of company / form of business

Form of business: Self-employed (self-employed person)
Business name: Ing. Roman Škorňák

Registered in the Trade Register of the City of Ostrava

Dispute / complaint resolution
In case of problems or complaints, you can use the online dispute resolution platform, which is set up by the European Commission and is available at: ec.europa.eu/consumers/odr/.
Platform translated in english.

Unfortunately, we are not obliged and cannot participate in dispute resolution in an alternative (out-of-court) way.